Shipping policy

Thank you for shopping with Veloura Barrie. This Shipping Policy explains how we process and ship orders.

Order Processing

Orders are typically processed within 1 to 3 business days after payment is confirmed.

Orders are not usually processed on weekends or holidays.

During busy periods, processing times may be longer.

Veloura Barrie ships orders to eligible locations shown at checkout.

If your address is not available during checkout, we may not currently ship to your location.

Shipping rates are calculated and displayed at checkout based on the shipping method, delivery address, and order details.

Estimated delivery times depend on the shipping method selected at checkout and the destination.

Delivery estimates are not guaranteed and may be affected by:

Once your order ships, you may receive a tracking number by email.

Please allow time for tracking information to update after the carrier receives the package.

Customers are responsible for entering the correct shipping address at checkout.

Veloura Barrie is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an address mistake, contact us as soon as possible. We cannot guarantee changes after an order has been processed or shipped.

Veloura Barrie is not responsible for packages lost, delayed, or stolen after being marked as delivered by the shipping carrier.

If your package is delayed or missing, please contact the shipping carrier first using your tracking number.

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.

Veloura Barrie
299 Lakeshore Dr
Barrie, Ontario L4N 7Y9
Canada